Privacy Policy

Introduction

Vlexicon ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding that information.

This policy applies to all visitors and users of our website (vlexicon.com), our services, and any other digital platforms we operate.

By using our website or engaging our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

Who We Are

Vlexicon is an AI and technology services company based in Sri Lanka. We provide workflow automation, AI assistants, voice AI agents, custom machine learning solutions, web and mobile app development, data analytics, and university project support.

Information We Collect

Information You Provide Directly

When you interact with us — such as filling out a contact form, booking a discovery call, requesting a quote, or engaging us for a project — we may collect:

• Your name
• Email address
• Phone number (including WhatsApp)
• Business or organization name
• Project details and requirements you share with us
• Any other information you voluntarily provide in messages or documents

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages you visit and how long you spend on them
• Referring website or source
• Date and time of your visit

Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. You can control or disable cookies through your browser settings at any time. Disabling cookies may affect certain features of our website.

How We Use Your Information

We use the information we collect for the following purposes:

• •
  To provide our services: Processing your inquiries, delivering projects, and communicating with you about your engagement with us.
• •
  To improve our website: Understanding how visitors interact with our site so we can make it better.
• •
  To communicate with you: Responding to your messages, sending project updates, and sharing relevant information about our services (only if you have opted in or directly contacted us).
• •
  To comply with legal obligations: Meeting any applicable legal or regulatory requirements under Sri Lankan law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Legal Basis for Processing

We process your personal information based on one or more of the following grounds:

• Your consent: When you voluntarily provide your information (e.g., through a contact form or inquiry).
• Contractual necessity: When processing is required to deliver services you have engaged us for.
• Legitimate interest: When we have a reasonable business need that does not override your privacy rights (e.g., improving our website, ensuring security).
• Legal obligation: When we are required by law to process or retain certain information.

How We Share Your Information

We do not share your personal information with third parties except in the following circumstances:

• •
  Service providers: We may use trusted third-party tools and platforms (such as email services, hosting providers, analytics tools, or payment processors) to operate our business. These providers only access your information as needed to perform their functions and are required to handle it securely.
• •
  Legal requirements: We may disclose your information if required to do so by law, regulation, court order, or government request.
• •
  Business transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These include secure hosting, encrypted connections (HTTPS), and restricted access to personal data.

However, no method of transmission over the internet or electronic storage is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Once your information is no longer needed, we will securely delete or anonymize it.

For project-related information, we typically retain records for a reasonable period after project completion to support any post-delivery queries or warranty obligations.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Withdrawal of consent: Withdraw your consent for processing at any time (this will not affect processing that already took place before withdrawal).
• Complaint: Lodge a complaint with the relevant data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us at info@vlexicon.com. We will respond within a reasonable timeframe.

Sri Lanka Personal Data Protection Act (PDPA)

We are committed to aligning our practices with the Personal Data Protection Act No. 9 of 2022 (PDPA) of Sri Lanka as its provisions come into effect. This includes respecting the rights of data subjects, maintaining lawful grounds for processing, and implementing appropriate security measures.

As the PDPA is being implemented in phases, we will continue to update our practices and this policy to reflect any new requirements as they become enforceable.

Third-Party Links

Our website may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: